returns
If you are not satisfied with your order, you can return it within 28 days from the day you receive it. Further information can be found in our terms and conditions.
Please note the following in each case:
- Returns are always free of charge via the shipping service provider that delivered the parcel. Please use the consignment note or sticker in the parcel for this purpose.
- All returned items must be in original condition, in particular unworn, unwashed and undamaged. Labels have not been removed.
- Product packaging, for example protective bags for shoes, belts, jewellery and bags as well as shoe boxes, are part of the ordered goods. These must therefore also be returned to us and must also be in original condition. Please refrain from using these as shipping boxes for returns.
- Briefs, swimming costumes and bikini bottoms should be tried on over your own underwear. Returns may not be accepted if the strip has been removed or if the items are soiled and may be returned to the customer.
- Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use additional protective packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection.
- Your return consignment can only be handed over to the UNGER.DE logistics department at our UNGER store, Neuer Wall 35, 20354 Hamburg. Acceptance of the goods there does not constitute acknowledgement of your complaint or acknowledgement that the goods handed in are the goods sent to you and that they have not deteriorated. A corresponding inspection only takes place in the logistics department of UNGER.DE
- A refund of the purchase price on site or offsetting against goods from one of our UNGER or UZWEI shops is not possible.
cancellation
If you wish to cancel your contractual declaration, you have the following options:
1. CANCELLATION BY RETURN
Your cancellation is automatically implied if you return the item within 28 days of receipt.
Your cancellation is automatically implied if you return the item within 28 days of receipt.
2. WRITTEN OR TELEPHONE DECLARATION OF CANCELLATION
You have 14 days from receipt of your items to send us your cancellation notice either in writing, for example by e-mail, fax or letter, or by telephone. Once you have informed us, we will ask you to return the items within 14 days.
Further information can be found in our General Terms and Conditions.
You have 14 days from receipt of your items to send us your cancellation notice either in writing, for example by e-mail, fax or letter, or by telephone. Once you have informed us, we will ask you to return the items within 14 days.
Further information can be found in our General Terms and Conditions.
exchange
- Within the cancellation period, you naturally also have the option of exchanging your ordered items (including reduced items) for a different size free of charge.
- Please contact our customer service for availability and reservation and fill in the return slip enclosed in the parcel accordingly.
- Please note that an exchange can only be made for the same item in a different size. It is not possible to exchange for a different item. In this case, please return the item to be exchanged and place a new order for the desired item.
- Unfortunately, we do not offer exchanges for orders from outside the EU (except European third countries). Please return the goods to us and order your desired item in a new order. Please note: We do not refund shipping costs.
refund of the purchase price
- After receiving your return, we will immediately process and check it in the UNGER.DE logistics department in order to refund your money without delay, but at the latest within 10 working days of receiving your return.
- Refunds will only be made according to your original payment method. Please understand that for security reasons we cannot refund to other accounts or credit cards.
- Shipping costs for orders outside the EU (excluding European third countries) will not be refunded.
- A new voucher will be issued for all returns that you have purchased with a voucher.